Administrative Care Coordination Unit (A.C.C.U.)

​The role of the Administrative Care Coordination Unit (ACCU) staff is to help Medicaid recipients understand their benefits and to access and appropriately use the health care services provided through their Managed Care Organization (MCO).

ACCU image

Services include:

  • Help you understand your HealthChoice Benefits 
  • Explain your MCO choices 
  • Help you find an in-network primary care doctor or specialist 
  • Link you to Medicaid transportation services 
  • Explain out-of-network services 
  • Explain annual right to change MCOs 
  • Explain how to renew your Medicaid benefits 
  • Help resolve billing issues 
  • Explain how to keep your information updated 
  • Explain how to get a new Medicaid card 
  • Explain appeal & grievance rights 
  • Provide Ombudsman Services 


  • Howard County Resident
  • HealthChoice or Medicaid Recipient  


Phone: 410-313-7323 

Fax: 410-313-5838 

Email: [email protected] 

Hours of Operation: 
Monday: 8:00 AM - 4:00 PM EDT 
Tuesday: 8:00 AM - 4:00 PM EDT 
Wednesday: 8:00 AM - 4:00 PM EDT 
Thursday: 8:00 AM - 4:00 PM EDT 
Friday: 8:00 AM - 4:00 PM EDT 
Saturday: Closed & Sunday: Closed 

The Ombudsman investigates disputes referred by the Division of Complaint Resolution between recipients and MCO's. For Assistance, please call 410-313-7323. 





Howard County Health Department offers Administrative Care Coordinators to serve as a resource to help clients understand their insurance options and how to access services.… 


ACCU Brochure


Languages: English, Spanish, Korean and interpreter services available upon request.  


MCO Comparison Chart


Maryland Prenatal Risk Assessment Form (MPRA)

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