About Us

As the Local Franchising Authority, Howard County Government is authorized to enforce FCC rules and guidelines in the following areas:

  • Customer service, complaints about bills, or a cable operator's response to inquiries about signal quality or service requests
  • Franchise fees, which the cable company pays the Local Franchising authority for the right to access public rights of way to offer cable service
woman turning on a tv

Customer Information

Comcast/Xfinity

Service Information

 

Helpful Resources

Programming Expirations

  • To learn about pending programming changes and contract expirations, customers may call 866-216-8634 for a recorded update of pending expirations, or visit Xfinity's "How it Works" page.

Comcast Internet Security Information

  • Get support for internet security, help, hours of operation, and security tips by calling 888-565-4329 or visiting Xfinity Support.

Storm Ready

 

Franchise Information

Comcast Customer Lobby

 

Past Pricing Information

Verizon

Copper Line Phone Service
Verizon is changing their Copper Line Phone Service. View the full report.


Rate Increases


Verizon Customer Lobby
Verizon Authorized Retailer - Victra
9337 Baltimore National Pike
Ellicott City, MD 21042
410-313-944 


Verizon Customer Service
888-553-1555

Resources

Title

Cable Issues & Complaints

Content

The Office of Cable Administration investigates cable related complaints and negotiates corrective action with the cable providers. To report a cable issue or complaint concerning cable providers in Howard County, please fill out the form below.

Title

Public Access Cable Channel Programming Grants

Content

Twice each year, the office accepts grant applications from County residents to produce community-based programming for Public Access Cable Channel 98. When announced, please call the office to request an application.

Title

Public, Education, Government (PEG) Channels

Content
Public, Education, Government (PEG) Channels Comcast Verizon
Board of Education 95 42
Government TV 99 44
Howard Community College 96 41
Public Access 98 n/a
Title

Federal Communications Commission

Content

Consumer and Governmental Affairs Bureau
Customer Inquiries and Complaint Division
445 12th Street S.W. Washington, DC 20554
888-225-5322

Title

Maryland Public Service Commission

Content

6 St. Paul Street, 12th Floor
Baltimore, MD 21202
410-767-8028
800-492-0474

Frequently Asked Questions

Title

Who determines cable regulation and deregulation?

Content

The Federal Government determines cable regulation and deregulation.

Title

Who should I contact if I have a dispute with my cable provider?

Content

You must first contact your provider and try to resolve the problem.  Be sure to keep a record of the names, telephone numbers and dates of all conversations you have with the Company’s representatives.

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What if I am unable to resolve the issue with my cable provider?

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If you are unable to resolve the issue, you may file a complaint with the Howard County Office of Cable Administration. To file a compliant, click below to access our online form or call (410)-313-3318.

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How do I file a complaint against my Internet Service Provider?

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Because internet services are not regulated, we have no authority over Comcast or Verizon’s Internet service. However, we may be able to assist with customer service related issues. If you experience a problem with your broadband service and can’t resolve it with your provider, you may file a complaint with the FCC.

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