3430 Courthouse Drive
Ellicott City, MD 21043
3430 Courthouse Drive
As the Local Franchising Authority, Howard County Government is authorized to enforce FCC rules and guidelines in the following areas:
To keep customers informed of pending programming contract expirations, Comcast has provided the following ways for customers to remain informed. Customers may call 866-216-8634 for a recorded update of pending expirations or visit this information website.
Comcast Internet Security Information
Get support for internet security, help, hours of operation, and security tips. Call 888-565-4329 or visit Xfinity's support website.
Comcast/Xfinity is committed to helping you stay connected. Be ready no matter the weather. Call 888-739-1379 or visit Xfinity's store reamdy website.
Comcast Customer Lobby
7351 Assateague Drive
Jessup, MD 20794
Copper Line Phone Service
Verizon is changing their Copper Line Phone Service. View the full report.
Verizon Customer Lobby
Verizon Authorized Retailer - Victra
9337 Baltimore National Pike
Ellicott City, MD 21042
Verizon Customer Service
The Office of Cable Administration investigates cable related complaints and negotiates corrective action with the cable providers. To report a cable issue or complaint concerning cable providers in Howard County, please fill out the form below.
Twice each year, the office accepts grant applications from County residents to produce community-based programming for Public Access Cable Channel 98. When announced, please call the office to request an application.
|Public, Education, Government (PEG) Channels||Comcast||Verizon|
|Board of Education||95||42|
|Howard Community College||96||41|
Consumer and Governmental Affairs Bureau
Customer Inquiries and Complaint Division
445 12th Street S.W. Washington, DC 20554
6 St. Paul Street, 12th Floor
Baltimore, MD 21202
The Federal Government determines cable regulation and deregulation.
You must first contact your provider and try to resolve the problem. Be sure to keep a record of the names, telephone numbers and dates of all conversations you have with the Company’s representatives.
If you are unable to resolve the issue, you may file a complaint with the Howard County Office of Cable Administration. To file a compliant, click below to access our online form or call (410)-313-3318.
Because internet services are not regulated, we have no authority over Comcast or Verizon’s Internet service. However, we may be able to assist with customer service related issues. If you experience a problem with your broadband service and can’t resolve it with your provider, you may file a complaint with the FCC.