Medicare Counseling - Provided by SHIP

SHIP team receiving a citation from Governor Larry Hogan on May 10.

SHIP Team Receives Governor's Citation -- The Office on Aging and Independence's State Health Insurance Assistance Program (SHIP) staff and volunteers received an outstanding customer service award from Governor Larry Hogan for their outreach efforts to help answer questions about Medicare-related insurance issues and explain options for health insurance. The Governor's Citation was presented "as an expression of our great respect and appreciation for the commitment and service you have provided to our citizens." Congratulations! If you need help with a Medicare issue, contact SHIP at 410-313-7392.

SHIP helps people with Medicare of any age (or their families/caregivers) understand and navigate Medicare. Whether you are new to Medicare or have had it for some time, contact SHIP for questions or concerns about these or other topics:

  • What Medicare covers
  • Prescription drug plans, Medicare Advantage/health plans, Medigap policies
  • Billing, claims, denials and appeals
  • Program that help with Medicare costs

Our trained staff and volunteers provide free, unbiased services through:

  • Counseling (by appointment)
  • Public Education Presentations
  • Printed and electronic format






Maryland Medicare Beneficiaries will be mailedClick to watch a video about the new Medicare CardsYour New Medicare Card View Slides


Click the following links for flyers provided by The Centers for Medicare & Medicaid Services (CMS) about the New Medicare Cards in additional languages:  English, Arabic, Burmese, Chinese, Gujarati, Haitian-Creole, Hmong, Japanese, Korean, Nepali, Polish, Russian, SpanishThai or Vietnamese.

SMP - Senior Medicare Patrol

Protect yourself and Medicare against, fraud, abuse, error and waste.  Learn how to PROTECT…DETECT…REPORT. 


Contact SHIP/SMP

Please call 410-313-7392 to leave a message for general inquiries or to schedule an appointment at one of the Howard County 50+ Centers where SHIP counseling is offered (see below); a SHIP Counselor will return your call in a timely manner (within 1-2 business days).  Please be aware that counseling sessions are by appointment only. 

Bain 50+ Center
Appointments are scheduled daily, Monday-Friday.

Ellicott City 50+ Center
Appointments are scheduled Wednesday mornings and Thursday afternoons.

Join the Howard County SHIP Email List (This link will open a new window which will take you to the Constant Contact sign-up form. The window can be closed after submitting the form.)

If you need this information in an alternate format or need accommodations to attend a SHIP presentation, call Maryland Access Point at 410-313-5980 (voice/relay) one week in advance.