About Us

The Department of Technology and Communication Services provides a (DTCS) secure, robust information technology infrastructure and works vigilantly to mitigate vulnerabilities and threats to County assets. DTCS supports free public WiFi spots throughout the County, provides interactive maps, and apps, manages the County website, and oversees the performance of County cable providers, as well as the operation of the public access cable channel.

The DTCS Service Desk promptly responds to all technical issues and questions from staff, while maintaining workstations and installing software and equipment. The department ensures that Howard County Government complies with the retaining and disposing of public records as mandated by the State of Maryland.

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Divisions
Title
Cable Administration
Content

The Office of Cable Administration enforces FCC rules and guidelines for the Local Franchising Authority, the Howard County Government. To learn more about this office, please visit the Cable Administration page. To report issues concerning cable services in Howard County, please fill out the Cable Issues and Complaints Form.

Title
Cyber Security
Content

The Cyber Security Division monitors the security posture of the County network.

Title
Geographical Information Systems (GIS)
Content

The GIS Division supports the creation, standardization, storage, and dissemination of geographical data for all County departments.

Title
Network Infrastructure
Content

The Network Infrastructure Division provides network support services to include wired and wireless network connectivity for voice and data services.

Title
Project Management
Content

The Project Management division monitors and controls Information Technology (IT) Projects implemented by the County.

Title
Public Safety
Content

The Public Safety Division plays a major role in the support of Public Safety Systems, including the 911 system and multiple Homeland Security initiatives.

Title
Radio and Telephone Services
Content

The Radio and Telephone Services Division is responsible for providing and supporting radio maintenance, telephone installation and maintenance, cabling services for voice and data communications, and wireless service for both voice and data including pagers, cell phones, and 800 MHz radios.

Title
Records Management
Content

Records Management is responsible for providing records and information services to all Howard County offices. This includes storage and destruction of records based on approved retention policies. The division is also the liaison between Howard County, the Department of General Services-Records Management Division and the Maryland State Archives (MSA).

Title
SAP
Content

The SAP Team is focused on the implementation of new functionalities, business process improvement and Enterprise reporting.

Title
Server Team
Content

The Server Team provides hardware and software support to the employees of the County including email, database administration, backup and restore services, remote access services, and verifies permissions to safeguard access to all County resources.

Title
Service Desk
Content

The Service Desk provides technical support for County employees and those authorized to use the County's computer resources. Support includes workstation maintenance, software updates and installs, and guidance for how to use the technology needed to support the County.

Title
Systems Development
Content

Systems Development is responsible for the development and maintenance of all software applications required to support the County's operations. This includes Commercial off the Shelf (COTS) and custom applications.

Team

Brandee Ganz
Director of Department of Technology and Communications
Sandra Tello
Deputy Director
Timothy Mayotte
Deputy Director
Tags
Department / Office

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