About Us
As the Local Franchising Authority, Howard County Government is authorized to enforce FCC rules and guidelines in the following areas:
- Customer service, complaints about bills, or a cable operator's response to inquiries about signal quality or service requests
- Franchise fees, which the cable company pays the Local Franchising authority for the right to access public rights of way to offer cable service
Customer Information
Service Information
Helpful Resources
Programming Expirations
- To learn about pending programming changes and contract expirations, customers may call 866-216-8634 for a recorded update of pending expirations, or visit Xfinity's "How it Works" page.
Comcast Internet Security Information
- Get support for internet security, help, hours of operation, and security tips by calling 888-565-4329 or visiting Xfinity Support.
Storm Ready
- Comcast/Xfinity is committed to helping you stay connected. Be ready no matter the weather – call 888-739-1379 or visit Xfinity's "Storm-Ready Wi-Fi" page.
Franchise Information
Comcast Customer Lobby
- Address: 7351 Assateague Drive, Jessup, MD 20794
- Phone: 888-739-1379
- Franchise Status: Application for Franchise Renewal (as of Dec. 6, 2023)
- Franchise Renewal: Proposed 2024 Franchise Renewal Agreement
- Public Comments: Click here to submit a comment on the proposed Renewal Agreement.
Past Pricing Information
Copper Line Phone Service
Verizon is changing their Copper Line Phone Service. View the full report.
Rate Increases
- 2021 Fios TV Rate Increase
- 2020 Fios TV Rate Notification
- 2019 Fios TV Rate Notification
- 2018 Fios TV Rate Notification
- 2017 Fios TV Rate Notification
- 2017 Fios TV Rate Increase
- 2017 Fios TV Programming Change
Verizon Customer Lobby
Verizon Authorized Retailer - Victra
9337 Baltimore National Pike
Ellicott City, MD 21042
410-313-944
Verizon Customer Service
888-553-1555
Resources
The Office of Cable Administration investigates cable related complaints and negotiates corrective action with the cable providers. To report a cable issue or complaint concerning cable providers in Howard County, please fill out the form below.
| Public, Education, Government (PEG) Channels | Comcast | Verizon |
|---|---|---|
| Board of Education | 95 | 42 |
| Government TV | 99 | 44 |
| Howard Community College | 96 | 41 |
| Public Access | 98 | n/a |
Consumer and Governmental Affairs Bureau
Customer Inquiries and Complaint Division
445 12th Street S.W., Washington, DC 20554
Phone Number
- 888-225-5322
6 St. Paul Street, 12th Floor
Baltimore, MD 21202
Phone Numbers
- 410-767-8028
- 800-492-0474
Frequently Asked Questions
The Federal Government determines cable regulation and deregulation.
You must first contact your provider and try to resolve the problem. Be sure to keep a record of the names, telephone numbers and dates of all conversations you have with the Company’s representatives.
If you are unable to resolve the issue, you may file a complaint with the Howard County Office of Cable Administration. To file a compliant, click below to access our online form or call (410)-313-3318.
Because internet services are not regulated, we have no authority over Comcast or Verizon’s Internet service. However, we may be able to assist with customer service related issues. If you experience a problem with your broadband service and can’t resolve it with your provider, you may file a complaint with the FCC.