About Us
As the Local Franchising Authority, Howard County Government is authorized to enforce FCC rules and guidelines in the following areas:
- Customer service, complaints about bills, or a cable operator's response to inquiries about signal quality or service requests
- Franchise fees, which the cable company pays the Local Franchising authority for the right to access public rights of way to offer cable service
Customer Information
Service Information
Comcast Customer Lobby
- Address: 7351 Assateague Drive, Jessup, MD 20794
- Phone: 888-739-1379
Verizon Customer Lobby
Verizon Authorized Retailer - Victra
9337 Baltimore National Pike
Ellicott City, MD 21042
410-313-9444
Verizon Customer Service
- Phone: 888-553-1555
Resources
The Office of Cable Administration investigates cable related complaints and negotiates corrective action with the cable providers. To report a cable issue or complaint concerning cable providers in Howard County, please fill out the form below.
| Public, Education, Government (PEG) Channels | Comcast | Verizon |
|---|---|---|
| Board of Education | 95 | 42 |
| Government TV | 1071 | 44 |
| Howard Community College | 1073 | 41 |
| Public Access | 98 | n/a |
Consumer and Governmental Affairs Bureau
Customer Inquiries and Complaint Division
445 12th Street S.W., Washington, DC 20554
Phone Number
- 888-225-5322
6 St. Paul Street, 12th Floor
Baltimore, MD 21202
Phone Numbers
- 410-767-8028
- 800-492-0474
Frequently Asked Questions
The Federal Government determines cable regulation and deregulation.
You must first contact your provider and try to resolve the problem. Be sure to keep a record of the names, telephone numbers and dates of all conversations you have with the Company’s representatives.
If you are unable to resolve the issue, you may file a complaint with the Howard County Office of Cable Administration. To file a compliant, click below to access our online form or call (410)-313-3318.
Because internet services are not regulated, we have no authority over Comcast or Verizon’s Internet service. However, we may be able to assist with customer service related issues. If you experience a problem with your broadband service and can’t resolve it with your provider, you may file a complaint with the FCC.