9830 Patuxent Woods Drive
Columbia, MD 21046
9830 Patuxent Woods Drive
The Office of Consumer Protection, a division of the Howard County Department of Community Resources and Services, helps protect Howard County consumers by mediating disputes, taking enforcement action or providing tips on how to avoid scams or make smart purchasing decisions.
Don't let your family's travel plans unravel! Planning a worry-free getaway can be difficult and time-consuming, but there are ways to protect yourself from unscrupulous travel agents, booking sites, tour operators and more. Below, you can find some tips for planning your next vacation.
The Advisory Board on Consumer Protection works with the Office of Consumer Protection (OCP) to educate and protect Howard County consumers. Board members provide feedback and recommendations on OCP's programs, alert OCP to concerns they witness in their communities and assist in educating county residents on OCP's services. The Board submits an annual report to the County Executive and County Council. The Advisory Board on Consumer Protection is governed by Section 17.402 of the Howard County Code.
The Office of Consumer Protection provides educational content through in-person presentations and through virtual webinars. From scams, to home improvement, to debt collection, and beyond, the Office's YouTube library covers many topics. Videos are available in English, Spanish and Korean.
Residents more comfortable communicating in a language other than English can always ask for an interpreter to be provided by appointment. To make this process easier, the Office of Consumer Protection (OCP) has recruited volunteers to help with complaints, investigations, and licensing. These volunteers speak Korean, Mandarin and Spanish.
Consumers need to speak to OCP staff in these 3 languages should call 410-313-3820. The outgoing message will prompt the caller (in the languages) to press a number for the correct extension. Our volunteers will:
Consumer related recalls are issued by federal agencies such as The Consumer Product Safety Commission (CPSC) for consumer goods and by the National Highway Transportation Safety Administration (NHTSA) for motor vehicles. Each agency has a search function to assist consumers in verifying their products.
Two notable CPSC recalls alerted by the Office of Disability Services' Loan Closet include:
The CPSC urges Consumers to Immediately Stop Use of Mobility Transfer Systems Adult Portable Bed Rails Due to Entrapment and Asphyxia Hazard
Drive DeVilbiss Healthcare Recalls Bed Assist Handles and Rails
Drive DeVilbiss Healthcare has announced the recall of four different models of its Bed Assist Handles and Rail. The four recalled models are:
Consumers should immediately stop using the recalled items and contact Drive DeVilbiss Healthcare to receive a full refund. Contact Drive DeVilbiss Healthcare at. 877-467-3099 or click here for more information.
Essential Medical Supply Inc. Recalls Adult Portable Bed Rails Due to Entrapment and Asphyxia Hazard
Essential Medical Supply Inc. announced the recall of four models of the company’s Endurance Hand Bed Rails, including the Hand Bed Rail (model P1410), Hand Bed Rail with Pouch (model P1410-P), Hand Bed Rail with Floor Support (model P1411), and Hand Bed Rail with Floor Support with Pouch (model P1411-P).
Consumers should immediately stop using the recalled items. For information about refunds, contact Essential Medical Supply toll-free at 888-856-0111 from 9 a.m. to 5 p.m. ET, Monday through Friday, or visit essentialmedicalsupply.com and click on “Important Safety Notice” at the top of the page. Or, go to https://essentialmedicalsupply.com/products/recalls. More details can be found in the recall notification.
If you have any questions regarding these notices, you may contact Maryland Access Point, Howard County at 410-313-1234 (voice/relay) or email [email protected].
Get email updates on health and wellness programs, community events, and support services for all ages from the Department of Community Resources & Services.