Medical Assistance Transportation Program

The Medical Assistance Transportation Program provides transportation services for clients who need medical care and have no transportation.


  • This transportation should only be used as a LAST RESORT. It is a scheduled, shared ride program for transportation to medical appointments during normal business hours. (You will often times share a ride with other clients)
  • You MUST be covered by Medicaid and have an active Medical Assistance (MA) number.
  • You must not have any other way to get to the appointment you are requesting transportation for.

How to Schedule a Ride

Before you schedule a ride check to see if friends or family can give you a ride. Also check to see if you and your provider are located on bus lines. If so, take public transit.
If neither of those options are possible, please do the following:

  • Call 1-877-312-6571 - Monday - Friday 8:00 a.m. - 3:00 p.m. (except holidays and State Service Reduction days)
  • 24 hours before your appointment time call 1-877-312-6571 (You may schedule a week in advance)
  • Date and Time of appointment
  • Name, address and telephone number of provider
  • Specific reason for your visit.

Additional Resources:

Medical Assistance Transportation Program Recipient Guide
Medicaid Assistance Transportation Program Recipient Guide
Click on the above graphic or HERE to get the full text of the Guide.
MA Transportation Program NEW Provider

Beginning July 1, 2018, Hart-to-Heart Transportation will replace Lifestar as our transportation provider. 

  • Continue to call the Howard County Health Department at 1-877-312-6571 to schedule all rides.
  • After July 1, 2018, contact Hart to Heart Transportation at 1-866-276-9554 for any questions about pick-up or return ride information.
  • Hart-to-Heart new provider flier can be viewed by clicking here.