Water meter data is transferred electronically to the County’s billing system, again minimizing human error.
These readings are automatically compared to the previous readings and/or the reading from the same time period in the prior year. If a substantial difference is found the bill is reviewed individually by a staff member.
If the staff member determines that the difference is significant and there is no mitigating reason for the discrepancy, a field investigation will ensue to identify and resolve the problem.
While it is extremely rare that the actual water meters over-register, the general cause is a malfunctioning transmitter.
We do our best to ensure all billed water meter readings are correct. If you feel your water bill is inaccurate give us a call at 410-313-2058 during the hours of 8 and 5pm.
A utility worker from the Bureau of Utilities Meter Division will inspect the property location to verify that the leak has been repaired and that no other leaks exist. He/she will also read the meter and then generate a field report for submission to the meter supervisor who will determine if a sewer charge adjustment is warranted.
Divide the number of gallons used to fill the pool by 748*
Multiply the result times the current water and sewer rates
*This is the number of gallons in one unit of consumption
To apply for direct debit or to cancel direct debit, call our office at (410) 313-2058 or fill out the application form. Complete the form and send it to Director of Finance, PO Box 3367, Ellicott City, MD 21041-3367 along with a copy of a voided check. To cancel direct debit, check "Cancellation" on the application form.