Water Sewer FAQs

Who should I call with questions about my water and sewer bill?

The Water and Sewer Billing Division handles billing questions. They can be reached at 410-313-2058.

How does the County assure water meter readings and water bills are accurate?

Most water meters in Howard County are read electronically via radio interface, thereby minimizing human error. 

Water meter data is transferred electronically to the County’s billing system, again minimizing human error. 

These readings are automatically compared to the previous readings and/or the reading from the same time period in the prior year. If a substantial difference is found the bill is reviewed individually by a staff member. 

If the staff member determines that the difference is significant and there is no mitigating reason for the discrepancy, a field investigation will ensue to identify and resolve the problem. 

While it is extremely rare that the actual water meters over-register, the general cause is a malfunctioning transmitter. 

We do our best to ensure all billed water meter readings are correct.  If you feel your water bill is inaccurate give us a call at 410-313-2058 during the hours of 8 and 5pm. 

I received an estimated water and sewer bill. Who do I contact?

Estimated usage is normally the result of a stopped meter. Contact the Water and Sewer Billing Division at 410-313-2058 to schedule an appointment to have the meter repaired. 

I'm moving to another home. Where do I report the change of address?

Billing information should be directed to the Water and Sewer Billing Department at 410-313-2058. Water bills are not forwarded. All forwarding addresses must be submitted to the Department of Finance. The forwarding address with the postal service does not allow the water bills to be forwarded. 

My water bill is too high. I watered my lawn but the sewer charges are more than the water charges.