Bureau of Access to Care

The Bureau of Access to Care facilitates enrollment into quality healthcare by: processing insurance applications for low income children under age 19; assisting clients with applying for health insurance and providing services to help clients navigate the Medicaid system; and scheduling transportation for Medicaid recipients to receive necessary medical treatment.

Hours are 8:00 a.m. - 4:00 p.m. Monday through Friday. For additional information call 410-313-5845.

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Health Insurance Open Enrollment (2021)

Health Insurance open enrollment for 2021 coverage is now open for ALL Marylanders through May 15, 2021. Registration is available daily through Maryland Health Connection. You can also contact Health Care Access Maryland (HCAM) at 410-500-4710. You may be eligible for free or low cost coverage.

Free consumer assistance is available by calling 855-642-8572 weekdays from 8 a.m. to 6 p.m. Deaf and hard of hearing use Relay. Help is available in more than 200 languages. 

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Administrative Care Coordination Unit (ACCU)/Ombudsman Program

ACCU's mission is to assist clients in the utilization of the HealthChoice Program (Maryland Medical Assistance Managed Care Organization). The program ensures clients remain in care and have access to needed health care services, local resources and programs.

The Ombudsman Program provides mediation between an MCO, MCO provider and the enrollee, in an attempt to resolve disputes regarding coordination of care.  Assistance is provided on behalf of the enrollee until a resolution is reached.

For more information call 410-313-7323 or email [email protected].

Medical Assistance Transportation Program (MATP)

The Medical Assistance Transportation Program (MATP) provides transportation services for clients who need medical care and have no transportation.

Maryland Children's Health Program (MCHP)

Howard County Health Department determines eligibility for MCHP.  The MCHP program provides full health care coverage to pregnant women and children up to 19 years of age. Covered services include in-patient hospital care, doctor visits, lab tests, dental care, eye care, medicines and immunizations.  

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