Verizon Incident


It has come to our attention Verizon is contacting traditional copper line telephone service subscribers reporting their copper line telephone service will soon be discontinued. It has been reported to us that Verizon explains to subscriber’s that if telephone service is to be continued with Verizon, the switch must be made to fiber or FiOS.

Traditional copper line telephone service and fiber voice service is regulated at the State level through the Maryland State Public Service Commission. FiOS digital voice, Internet and wireless voice services are not regulated. Subscribers are urged to read the notices very carefully prior to making a decision on telephone services.

It is unclear at this time if Verizon’s notices and actions in Maryland have received full approval from regulatory agencies. Complaints and concerns regarding this issue should be addressed to:

Maryland State Public Service Commission William Donald Schaefer Tower 6 St. Paul St., 16th Floor Baltimore, MD 21202 (410) 767-8000 MD Toll Free: 1-800-492-0474 TTY Users call via Maryland Relay 1-800-201-7165

Federal Communications Commission Consumer and Governmental Affairs Bureau Consumer Inquiries and Complaints Division 445 12th Street SW Washington, DC 20554 Phone: 1-888-225-5322 TTY: 1-888-835-5322 Videophone: 1-844-432-2275 Fax: 1-866-418-0232

The Maryland Office of People’s Counsel 6 St. Paul Street, Suite 2102 Baltimore, Maryland 21202 Toll Free: 1-800-207-4055 Phone: (410) 767-8150 TTY: Facsimile: (410) 333-3616 Contact Us via Email:

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