Customer Service Division

Location : 8270 Old Montgomery Rd. Map
Hours of Operation : Monday - Friday, 7:30 a.m. to 5 p.m.
Phone : 410-313-4900 - Fax : 410-313-4989

The Customer Service / Water Quality Division is responsible for most calls from residents for assistance and service. 

In 2015 the Customer Service group fielded almost 3500 calls from residents about assets and services. These calls are dispatched to the various groups working at the Bureau of Utilities.

The Water Quality Group is responsible for the sampling of all public water in the Distribution System as well as all Regulatory Reporting. In 2015 the Water Quality Group collected over 2000 water samples for testing.

Emergency Repairs

 

 

 

 Start Date & Time # of Affected Homes  Street Number Street Name  Neighborhood / City Status Description
 Duration
12/13/17
11:42 AM
9   

10000 Block

    

 

Fox Den Court    

Ellicott City          

Ongoing

 

Water Main Break 6 Hours
12/13/17
2:15 PM

Pending
10000 Block Spruce       Way        Ellicott City        Confirmed          Water Main Break              Pending         










Upcoming Scheduled Repairs


Scheduled Repairs listed here will be posted at least 72 hours before the start of work

Date Work to Begin   # of Homes Affected Street Number Street Name  Neighborhood / City Status Description Status












Just Published CCR Water Quality Report