Customer Service Division

Location : 8270 Old Montgomery Rd. Map
Hours of Operation : Monday - Friday, 7:30 a.m. to 5 p.m.
Phone : 410-313-4900 - Fax : 410-313-4989

The Customer Service / Water Quality Division is responsible for most calls from residents for assistance and service. 

In 2015 the Customer Service group fielded almost 3500 calls from residents about assets and services. These calls are dispatched to the various groups working at the Bureau of Utilities.

The Water Quality Group is responsible for the sampling of all public water in the Distribution System as well as all Regulatory Reporting. In 2015 the Water Quality Group collected over 2000 water samples for testing.

Emergency Repairs




 Start Date & Time # of Affected Homes  Street Number Street Name  Neighborhood / City Status Description  Duration

Upcoming Scheduled Repairs

Scheduled Repairs listed here will be posted at least 72 hours before the start of work

The Bureau of Utilities will have a contractor performing work at the intersection of College Avenue and Bonnie Branch Road in Ellicott City. There will be minimum to no impact to motorists. There will be no impact to water service operations. Work will begin on 12/5/18 and is expected to last about a week weather permitting. For questions or concerns please call 410-313-4900.

Date Work to Begin   # of Homes Affected Street Number Street Name  Neighborhood / City Status Description Status
12/19/18 9:00AM 70 Joey Drive, Hearthstone Road, Brookmede Road & Ivymede Court Ellicott City Scheduled Turn Off 2 Hours




Just Published CCR Water Quality Report