EMS Insurance Reimbursement Program

Paramedics assisting a patient

The Notice of Privacy Practices is a legal document that states how medical information about our patients may be used and disclosed and about how patients can get access to this information.

As an essential part of our commitment to our patients, the Howard County Department of Fire and Rescue Services maintains the privacy of confidential healthcare information about a patient, known as Protected Health Information or PHI. We are required by law to protect a patient's healthcare information and to provide the patient with a written Notice of Privacy Practices.

The Notice outlines our legal duties and privacy practices in respect to a patient's PHI. It not only describes our privacy practices and the patient's legal rights, but lets the patient know, among other things, how the Department is permitted to use and disclose PHI about the patient, how the patient can access and copy that information, how the patient may request amendment of that information, and how the patient may request restrictions on our use and disclosure of the patient's PHI.

We respect the patient's privacy and treat all healthcare information about our patients with care under strict policies of confidentiality that all of our staff are committed to following at all times.


If you have any questions about our Privacy Practices, please contact Tawanda Bailey, Compliance Officer, at 410-313-5962.


Online EMS Billing Payment

Online EMS billing payment allows patients to pay bills for ambulance transports provided by a Howard County with a credit or debit card. A 2.45% convenience fee is assessed by the electronic processing company (Govolution) for all debit and credit card transactions for payments of Howard County EMS Billing. These are automatically added during your transaction.

Payment by credit card does not give Howard County Fire and Rescue access to your credit card number. That information is retained strictly by Govolution. Govolution takes full advantage of internet security in the handling of your credit card information.

Credit cards accepted: Visa, Mastercard, Discover Card, and American Express.